Do More of What Works

A coach I mentored said a style Nine asked her for some coaching because he was stuck in indecision about a career move. He'd specifically asked her to "tell him what to do so he could get on with his life and live happily ever after." 

She'd suggested this was an opportunity for him to take initiative in discerning and acting on what he chose, to muster the courage to believe he was important enough to figure it out. She encouraged him to remember earlier times in his life when that clarity came for him and he did indeed act. She asked him to visualize getting in touch with his own knowing that came from valuing himself, to spend time considering exactly what his priorities were, and to list them. Then she asked for my comments on her approach, adding that she would be glad to learn from this.

I agreed her suggestions were logically on target, and asked if the client was able to respond to them. She said he seemed a bit confused.

There's a deep-seated belief in Enneagram Nines that they're not important, not visible. This becomes a life stance of not wanting to be visible — when they make a key decision, then they have to be responsible for it. This is scary.   

So realizing her client wasn't ready to respond to her logical suggestions, she and I discussed ways for him to observe other, easier opportunities in his life to choose (e.g., which of two Sunday services to attend) – choices that weren't as loaded as a career decision. After he was able to see where and how this showed up in his life in small ways, he then practiced choosing without any particular criteria, just to break the pattern of saying, “Whatever."

When style Nines practice making less monumental choices and getting a little more comfortable with it, they can then begin to look at their true priorities. It was a helpful suggestion that her client review a time when he'd made a choice. If he couldn’t quite bring back that personal power, the coach could give him a little more structure. 

We don't want to make decisions for our style Nine clients, but we can lead them through the process of how they've made previous choices by asking questions. For example,

“What was going on before that moment of clarity?”

“What were the pros and cons of the choice you eventually made?”

“What did you do to contribute to that moment of clarity?”

“How did you get yourself to act on it?”

The premise? Do more of what works. 

Meditation and The Trap of the Intellect

One of my clients had left two companies before we started coaching and was about to take a third job. All three positions were internal consulting roles for which she was well suited. Bright and innovative, she’d been hired in start-ups because she was comfortable with a new and/or ambiguous role if she was able to influence its parameters. But in the two organizations she'd left, she wasn't given the authority to define her role as she saw fit. She'd received positive feedback about her talents, but slipped pretty regularly into despair about her capability to make any real difference.

The job she was moving into appeared to be a better fit in terms of her potential influence, so she was more likely to stay there in spite of her historically predictable dissatisfaction. In addition, she began to shift her perspective with a mindfulness practice of gratitude.

All of us, no matter what our personality style or key emotions, can benefit from being mindful of gratitude. How do we do that? Phillip Moffitt suggests, "When you are contracted due to self-pity, fear, or anger, more than likely gratitude isn't present, so notice those things for which you are grateful."

This is not the same as positive thinking. Instead of denying the difficulties of life, the practice of gratitude is rather a way to turn the mind. Instead of moving too quickly to erase the reality of the moment, stay with the emotions you're experiencing: I'm despairing at this moment and grateful I can observe this and know I am not my emotions. 

In “Meditation, Happiness, and The Trap of the Intellect,” Eric Armstrong described the transient quality of grateful feelings:

“As powerful as the feelings were, however, on each occasion they dissipated. It was rather disheartening. I mean, there I was—enlightened! And now it was gone.”

The trap of the intellect is a focus on what’s missing, so the ego can kick in by criticizing our inability to maintain a meditative focus as yet another sign of incompetence and yet another reason to despair of ever finding happiness. 

We can learn to observe this pattern and move through it, to continue the practice of gratitude even though its effects come and go. 

Mind-Bending Metaphors

In What is Metaphor and How Can Metaphor Resolve Problems and Conflicts? Thomas H. Smith wrote,"Metaphor is a primary way we frame, categorize and conceptualize... drawing attention to unnoticed similarities and connections, offering new ways to perceive and understand."

One of my clients wanted coaching on how to approach her landlord about necessary repairs to the house she was renting. She knew how to ask for what she wanted without attacking. But that didn't relieve her concern.

"I don't like confrontation," she said. "It's not fear, it's anger. I don't want to go into a rage. In my last e-mail I gave him the facts and said, 'I'm sick of it.' Now I dread looking for his e-mail response."

Operating on intuition, I asked, "If your landlord were an animal, what animal would he be?"

She answered without hesitation, "A hyena! They're scavengers, annoying, bottom-feeders, goofy-looking."

"And what animal represents you?" I asked.

"I'm a tiger. I may purr and be all kitty-cat, but If you piss me off I'll bare my teeth."

When we talked the following week, after her meeting with the landlord, she said, "It was kind of matter-of-fact. When he started pointing the finger at me, I was angry, but then I visualized him as a hyena, realized that was his M.O. to throw people off. And I was fine."

Terrified of Being Typed

Do not be overly confident, and do not despair if you have mistaken one style for another. You will learn as you go that typing is an art, not a science. It is difficult, subtle, and in many ways foreign to our usual way of thinking. Typing is an inference, not a linear conclusion. Be aware of these common traps: looking for one or two traits, typing too quickly, noticing behavior instead of motives, basing your notion on one or two examples, not getting enough information, having too narrow a definition. Mary Bast and Clarence Thomson, Out of the Box Coaching with the Enneagram.  

Many of the coaches I mentor want a tried and true way to help clients determine their Enneagram style. But different coaches have their own ways of knowing. Some rely on tests, others have a checklist of behaviors. Clarence Thomson has people answer twelve symbolic questions and then talks with them, confident of a conclusion within one call. He has more years of experience than most of us and that approach works well for him.

I don't trust any of the tests completely, and it works for me to listen closely to the content, pace, and tone of their language. From my 30+ years of experience, I may hear more in the first call than coaches new to the Enneagram, but my approach works if you trust your intuition and listen deeply. Even so, I always stay open to possibilities over several sessions, waiting for clients to know what's right for them.

Here's an example of a client who talked nervously and fairly rapidly about a variety of things on our first call. He had identified his ‘type’ years ago while working with an Enneagram therapist but found the books he'd read to be so focused on the negative that knowing his style “terrified him.” If he was that awful, he said, how could he possibly change? He couldn't even remember the specific number identified as his. Already I had a hint, from the height of his emotion, he’s probably not an Eight (wouldn’t so readily admit terror), or Seven (possibly, but only if said with humor), or Five (would have used more intellectual language), or Four (usually curious about self-discovery), or Nine (typically quieter, slower style of speech and not so dramatic), or Three (not so in touch with feelings), or One (he’s not at all rigid, doesn’t use right/wrong, black/white language).  

So within minutes I was guessing Two or Six. Then he told me of a dream about “talking too much” and said “I don’t know why I talk so much; I don’t have that much to say.” As we explored the over-talking, he continued, “Sometimes I think it’s a territorial position, an alertness, like this feral dog I have that paces and paces like a dingo or a coyote.” You’ll read in Enneagram books that Sixes sometimes talk nervously, in almost a manic way. Tom Condon writes about Nicholas Cage's role as Charlie in the film Adaptation: 

"Charlie's Sixness is communicated through tormented voice-over monologues... 'Maybe it's my brain chemistry. Maybe that's what wrong with me. Bad chemistry. All my problems and anxiety can be reduced to a chemical imbalance or some kind of misfiring synapses. I need to get help for that. But I'll still be ugly though. Nothing's gonna change that...'" 

Charlie goes on and on with his anxieties and interpretations, to the degree that one of my Six clients says she can only watch five minutes of the movie at a time.

So isn’t it fascinating to hear my new client describe this nervous chatter as “a territorial position”? I think it could represent another way for the Six’s scanners to be in operation, a kind of verbal “pacing and pacing.” And it now seems more likely to me that he’s an Enneagram Six. I’m still open to other possibilities, but confident we’ve left the not-types behind, and after another session or two I’ll be more certain we're on target. 

By the way, I’m not pushing the Enneagram, but am emphasizing the positives so he might be more ready to consider it as a guide at some future point. For example, when we talked about his abusive father, we found a little boy who was in grave danger. I connected this with his comment “If I see someone being mean to an animal I’m The Avenger,” and I said, with truly felt emotion in my voice, “I LOVE that little boy! He’s like a guerrilla fighter; he had to be to protect himself.” Then I casually mentioned this was an example of what Enneagram theory refers to as Sixes identifying with and fighting for underdog causes. 

Most important, I’m never expressly searching for Enneagram style, just getting to know new clients, diving deep into their issues and patterns, looking for areas where coaching might help, and coincidentally listening for Enneagram clues. 

Stories that Change People

"Stories in one form or another convey a message or learning about a particular problem... with the intention of instructing or advising the listener, the story becomes for that person a METAPHOR... [throwing] new light on the character of what is being described." David Gordon, Therapeutic Metaphors

As with Sufi teaching tales and the Zen tradition of Koans, such metaphors are powerful because they act on the unconscious mind.

A few years ago, I coached a grad student I'll call Phil, who wanted to find more productive ways to organize his dissertation and overcome what he felt were negative aspects of his Enneagram Style Four. In our first conversation he seemed surprised by and appreciative of my emphasis on the gifts of Fours, who are often innovative thinkers, able to see things from a fresh perspective, and understandably frustrated when others can't see what they see. 

This was precisely why Phil had been blocked from finishing his dissertation, which relied on approval by two separate and somewhat mutually exclusive academic disciplines, both of which were also quite conservative. Phil was feeling the angst of trying to satisfy the status quo considerations of both departments, which mirrored a dynamic I often see with Fours – they try to explain things from a new slant, only to be frustrated by resistance from people who are still operating in an old paradigm.

I likened the two disciplines to railroad stations. One would only accept blue cars, the other would only accept red cars. "If you believe the blue car can add something, but you want it to be accepted at the red station, you need to paint it red. Once you get the car into the red station, it will be easier to show its blue value."

The same was true, of course, for having a red car accepted at the blue station, and Phil was inspired by this metaphor to create his own way to bridge the intellectual barriers between departments.

A Perfect Match

One of the ways I mentor coaches is showing how to listen for Enneagram style in people's language and how to match them for greater rapport. This is especially important early in the relationship, when you want to meet clients and potential clients where they are, not where they will be when not boxed in by their personality style.

My apocryphal story is about a client who said on our first phone call he wanted me to teach people how to stand up to him. I thought Eight but didn't pour it in concrete until he met me at the airport for a day of interviews with his staff. We’d been in his truck for about three minutes when he said, "After you talk to my people, just lay it on me. I don't want you giving me any bullshit." 

So at the end of the day, as he was driving me back to the airport and asked how bad it was, I said, "People shrivel up like raisins in your presence." 

I would NEVER have spoken to another Enneagram personality that way, not style One, for example, with whom a coach needs to be thoughtful and descriptive in giving feedback. But my client with style Eight loved it. He knew from that one comment that I had a sense of humor, could stand up to him without attack, would be blunt and straight and not wishy-washy.

The Enneagram is a splendid tool for making good guesses that provide quick access to someone’s worldview (and – not incidentally – provide the level of rapport that encourages them to hire you). I address developing rapport in the last chapter of Out of the Box Coaching with the Enneagram. The highlights that follow draw from what you can hear, and should be helpful whether you coach in person or by phone:

1. From Enneagram style Ones you’ll hear evidence of hard work, black and white language (right/wrong, good/bad), self-criticism. They may sound over-controlled and, as you develop trust, will often describe how their comments have hurt others. Heard from Ones: I know I'm right, why should I have to compromise? I’m my own worst critic. My whole career, I've been brought in to fix things. You’ll match Ones when you’re prompt and considerate, follow the rules, use humor, give very descriptive feedback and avoid labels, latch onto and encourage their ideals. 
   
   
2. Enneagram style Twos will use “helpful” words and relationship language with fairly high decibels of emotion and vivid descriptions, and an excellent understanding of people, especially if healthy. They’ll show a focus on others’ needs, including yours. Heard from Twos: I think it's important to always focus on what we need to do to serve others. Was that helpful? Of all the people the CEO could have called, he called me! You’ll match Twos when you’re personal and emotionally present, genuinely appreciative, and avoid intellectualizing, especially early in the relationship. 
   
   
3. You’ll hear style Threes talk about what they’ve accomplished in results-oriented language: checking off to-do lists, talking about “success.” They may also use sports metaphors, “game” words, competitive language, self-promotion, with less attention to team work unless very healthy. Their speech will be fast-paced and they may show impatience with pauses. Heard from Threes: I like seeing success breed upon success. I have to be the lead dog in the pack. I have a shelf full of trophies. You’ll match Threes when you’re prepared, stress action and results, move the meeting along fairly briskly, and show approval. 
    
4. Style Fours will emphasize their difference from others, either feeling out of it or frustrated that others are so stuck in the status quo. You’ll hear innovative ideas, emotionality, and some holding on to old history. Heard from Fours: People call me because they know I’ll come at things from a different angle. I seem to feel things more deeply than others. I’ve always felt like an outsider. You’ll match Fours when you pay attention to process, ask how they feel, use symbols and metaphors, honor their unique way of seeing things. 
   
   
5. With people of style Five there will be a desire to understand, admiration for insights, intellectual jousting, a somewhat formal style, less emotional content, a quiet pace with pauses, words like “curious,” “interesting,” “thought-provoking.” They may expound at length on a topic of expertise and/or engage in debate. Heard from Fives: I have a really deep knowledge of this industry. I think meetings are a waste of time. I’d like to read every book that was ever written. You’ll match Fives when you prepare them in advance with relevant data, bolster their knowledge, ask what they think, give them time to mull things over. 
   
   
6. Those with style Six will use group-oriented language, search for hidden agendas, focus on what could go wrong, and criticize higher ups. With trust, they’ll admit to self-doubt and/or fear. Heard from Sixes: I’ve been loyal to this organization for 25 years. I don’t think we have very competent management. I wish we could work better as a team. You’ll match Sixes when you’re open and concrete, justify their concerns instead of reassuring them, and emphasize your role as partner, not authority. 
   
   
7. Enneagram style Sevens will be charming, funny, and upbeat, tell stories and anecdotes, keep an energetic pace, and show a lack of attention to and/or interest in details. Heard from Sevens: I always see the bright side of things. If you understand a few basic principles, you can run just about anything. I’m always the one to figure out what we’ll do for fun. You’ll match Sevens when you’re playful, inventive, animated, ask questions to get them to talk, and sign onto their vision. 
   
   
8. The language and manner of style Eight will be blunt, direct (what you see is what you get), and often loud, with evidence of taking charge and emphasis on imperatives. Heard from Eights: I’ve always been responsible. I have a hard time asking for help – I’ll just charge ahead and do it myself. I can’t think of a time when I was afraid. You’ll match Eights when you’re succinct, say what you mean, show respect but hold boundaries, help them feel they’re in charge. 
    
9. Their quiet voices and laid-back style identify Enneagram style Nines, who will hold a variety of viewpoints, wander in conversation, and rarely offer strongly stated positions. Heard from Nines: I’m pretty easy-going. My career just kind of fell together. I try to pick the right moment to speak up in meetings. You’ll match Nines when you collaborate, confirm their value, help them focus, offer alternatives, clarify possibilities, find the no behind the yes, summarize and follow up.